All prices are F.O.B. factory, shipped freight via common carriers that extend a substantial discount to our company. If you require a specific carrier, you must send your request in writing via mail or fax, please include your name and phone number for verification. Upon arrival of merchandise, please inspect all items for freight damages. Any damages should be reported immediately to the freight carrier. If you request shipment via United Parcel Service, you will assume responsibility of damaged merchandise and filing claims.
All of our orders are thoroughly inspected prior to shipment and carefully packed. However, if there are any missing and/or damaged items, please contact us immediately for instructions. Inspect your merchandise before signing the bill of lading. Damage claims must be clearly marked on the carriers bill of lading. All damaged items must be refused and sent back w/ the carrier. No merchandise may be returned without first notifying us and receiving a return authorization.
All damages and returns must be faxed into our claims dept in writing. Your fax must state reason for return or details as to how the merchandise is damaged. Upon receipt of your claim, a claim number will be assigned or an authorization number. We require a frame returned to The Chair Factory LTD for further evaluation. The Chair Factory LTD is not responsible for customer’s negligence.