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faq
            questions
Q: What is a Request for proposal (RFP) system?
A: thechairfactory.com uses proposal requests from the user to create a safe and accurate price quote for the respective project. Why? Instead of selling directly online thechairfactory.com's RFP system allows users to have more flexibility for customization on any given product.
 
 
Q: How do I create an account and add items to my project?
A: To begin, click "sign in". Then checkmark "No, I am a new customer" and click the "sign in" button where you will be able to fill out your personal profile. Once that is complete you will be able to add items to your project by selecting from the custom options and clicking on "add to project"
 
 
Q: How do I submit my project proposal?
A: In your account are under ?my projects? you have the option to continue with any project on your list; on the following page click button ?save my project?. You will have the option to submit the project to a general sales associate and someone will return your proposal within 24hrs, or have it submitted to a specific associate. Choose your option and select button ?continue?; if you would like to be notified of any updates on the items relating to your project, check the respective boxes and select ?continue? where your project will be submitted.
 
 
Q: I created an account but forgot my password. How can I get my password?
A: If you have created an account and have forgotten your password, go to the sign in page and click "password forgotten? click here". Input your email address and we can email it to you in a matter of minutes.
 
 
Q: Do you have a showroom?
A: The Chair Factory showroom on The Bowery is the place for innovation and designer products, discuss venue details, color coordination, and chair and table choice with our knowledgeable staff while having a cup of joe. Many of our products are on display and our associates can place orders on the spot.
 
 
Q: Are your products licensed by the designers?
A: At The Chair Factory we manufacturer our own furniture in Eastern Europe and also purchase from a few top Italian licensed manufacturers where we offer products exclusively in the US, for example the Boogie-Woogie Collection from PSM. We work very closely with all manufacturers to ensure they are of the highest quality and standards and do not sell inferior 'knock offs.'
 
 
Q: Can we pickup our order?
A: Yes you may pick from our Brooklyn warehouse.
 
 
Q: Can I use my shipping line?
A: Yes you may.